FAQ
Straight answers about custom packaging
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Ordering
What is the minimum order quantity?+
10 units for any style. Rigid boxes and some specialty structures may have a slightly higher practical minimum, which your specialist will confirm.
How do I get a quote?+
Use the instant pricing tool for a live estimate, then submit the quote form with your specs and artwork. A specialist confirms the price within 24 hours.
Can I order different designs in one run?+
Yes. Multiple SKUs can share a press run to lower the unit price. Tell us how many designs you need on the quote form.
What payment methods do you accept?+
Card, bank transfer and PayPal. Large programs can be set up on net terms after the first order.
Design & artwork
What files do you need?+
Vector AI, PDF, EPS or SVG at 300 dpi in CMYK with outlined fonts and 0.125 in bleed. PNG and JPG logos are fine to start; we will advise on print quality.
Is design really free?+
Dielines, artwork placement, a 3D proof and two revision rounds are free on every order. Full creative packaging design is available as a fixed-price service.
Do I get to approve before printing?+
Always. Nothing goes to press until you approve the digital proof, and a physical sample if you requested one.
Production & delivery
How long does production take?+
8–12 business days after proof approval for standard orders. Rush service in 5 business days is available for most paperboard and corrugated styles.
Is shipping free everywhere?+
Shipping is free to any address in the United States. UK, UAE and international orders are shipped at cost with the option of air or sea freight.
Do boxes arrive assembled?+
Folding cartons and mailers ship flat to save freight and storage. Rigid boxes ship assembled unless you choose the collapsible style.
What if something is wrong with my order?+
Report it within 14 days with photos and we will reprint the affected boxes free of charge, or refund you if you prefer.
Ready to make packaging that sells?
Tell us what you are packing. You will have a quote, a free dieline and a free sample plan within 24 hours.